← Back to Home

Support

Get help with Clipfinity

Contact Support

Email Support

For technical issues, feature requests, or general questions:

Email: support@clipfinity.app

We typically respond within 24-48 hours during business days.

Frequently Asked Questions

How do I install Clipfinity?

Download Clipfinity from the Mac App Store, then simply drag it to your Applications folder. Launch the app and grant clipboard access permissions when prompted.

Why isn't Clipfinity capturing my clipboard?

Make sure you've granted clipboard access permissions in System Settings > Privacy & Security > Accessibility. Restart the app after granting permissions.

How do I use the quick paste shortcuts?

Press Ctrl+Cmd+1 through Ctrl+Cmd+9 to paste your 9 most recent clips instantly. Or press Ctrl+Cmd+V to open the search interface.

Can I exclude certain apps from being tracked?

Yes! Go to Settings > Behavior and add apps to your exclusion list. Clipfinity won't capture anything you copy from those apps.

Where is my clipboard data stored?

All clipboard data is stored locally on your Mac in an encrypted database. Nothing is ever uploaded to the cloud or shared with third parties.

How do I upgrade to Pro?

Open Clipfinity > Settings > Clipfinity Pro, then click "Unlock Pro — $9.99". Your purchase is a one-time payment with lifetime updates.

Can I get a refund?

Refunds are handled through the Mac App Store. Go to reportaproblem.apple.com, sign in with your Apple ID, and request a refund within 90 days of purchase.

Is Clipfinity compatible with macOS 26?

Yes! Clipfinity is fully compatible with macOS 26 and all future macOS versions.

How do I restore my purchase on a new Mac?

Install Clipfinity on your new Mac, open Settings, and click "Restore Purchases". Your Pro features will be restored automatically.

Can I use Clipfinity on multiple Macs?

Yes! Your one-time purchase allows you to use Clipfinity Pro on all Macs signed in with the same Apple ID.

System Requirements

Known Issues

We're actively working on improving Clipfinity. If you encounter any bugs, please email us at support@clipfinity.app with:

Feature Requests

Have an idea to make Clipfinity better? We'd love to hear it! Send your suggestions to support@clipfinity.app.